Itās a familiar scenario: You go out to eat with a friend, and he or she orders a Caesar salad. Your friendās choice inspires you to order a salad, tooāonly you decide to mix things up a little and choose a chef salad instead. This scenario sits at the center of a persistent marketing puzzle: Why are we more likely to copy our friends in certain domains but not in others?
A new theory developed by, Anne Marie and Thomas B. Walker, Jr. Professor of Marketing at 91ĢĘ²®»¢ās Owen Graduate School of Management, suggests that we tend to want to match characteristics that can be measured or ranked, such as size or price, but feel free to diverge on characteristics that canāt, such as flavor or shape. And we do this to avoid awkwardness.
Her findings are reported in, forthcoming in the. Peggy Liu of the University of Pittsburgh and Brent McFerran of Simon Fraser University are her co-authors.
Through a series of 11 experiments, Haws and her co-authors explored a number of nuances that govern these decisions. While they focused on food choices, they also looked at a charitable giving scenario to test whether their findings could extend to other decision-making areas.
Broadly speaking, we tend to match the choices of others along ordinal lines. These might be numerical characteristics such as size, price or number, but also more abstract value-based concepts like perceived healthiness, prestige or authenticity.
āOrdinal attributes are ones in which we believe in general that there’s a particular order in which they exist,ā Haws said. āSo in other words, one is better than another.ā
We donāt feel the same pressure to match what the researchers call nominal attributes. These are subjective characteristics, such as shape or flavor. In the donation experiment, the charity choice served as the nominal attribute, and the researchers found that the same effectāmatching donation amounts but not charitiesāpersisted.
Furthermore, Haws and her co-authors found that we didnāt just match our friendsā ordinal choices, we matched store employeesā, too. When asked, participants who chose to match said their decisions were driven by a desire to avoid social discomfort.
āIf you order a double-scoop ice cream cone, I might infer that this is an occasion where we’re celebrating or indulging together,ā Haws said. āBut if you order a single-scoop ice cream cone, I might instead think, āWell we’re enjoying a treat, but we don’t want to get too carried away with it.ā And this is an instance where Iām going to go for the smaller size. It’s much less comfortable to mismatch on that dimension.ā
Haws said her findings can help managers make better decisions about how to shape consumersā choices through store signage, employee interactions and other cues. āThere are many different areas in which these underlying nominal-versus-ordinal attributes could play out in the marketplace.ā